Getting Started

• STEP 1: Read through the levels of services on the Services & Pricing page to see which of them best describes your needs. Review the sample sets for each of the levels.
• STEP 2: Fill out and submit the on-line contact form.
  
• STEP 3: The designer will call you after reviewing the contact data to discuss the level of service that will best meet your needs. This is based on what stage of construction the space is in and what your immediate goals are. If you have not received a response within two business days, please call at 805-266-1176.
• STEP 4: Print and fill out the Project Planning Guide. Don't worry about filling out every line....We'll let you know if more information is needed to be able to produce the drawings and documents you need.
• STEP 5: Sketch floor plans. Please see the Sample Floor Plan Sketch and Measuring Guidelines which are designed to illustrate or anticipate most of the various room conditions that need to be illustrated in order for accurate drawings and specifications to be created. (You only need to show conditions pertinent to your space which may not be nearly as complicated as the sample.) Provide printed or digital plans (in PDF) for spaces that have not been built yet. You may send AutoCad (.dwg) files, Chief Architect (V10 or lower) and 20-20 .kit files also.
• STEP 6: Fax the completed project planning guide and your sketches to 805-349-0202. You may also opt to scan and email them to pam@pamdesigns.net. If you are e-mailing large files (ie. 20-20 .kit files), we suggest you compress them into .zip files before attaching them to your e-mail.
• STEP 7: Mail any pertinent information that cannot be e-mailed or faxed. These may include specification guides, material samples, large format plans or disks. Indicate items to be returned to you. Return postage or shipping costs will be added to your bill. Send to:

PamDesigns
1618 Point Lobos Lane
Santa Maria, CA 93454

• STEP 8: You will receive a confirmation call. Once all of the necessary information and documentation has been received, you will be contacted again and the designer will review your requested level of service and discuss any details that need clarification. An Agreement outlining the scope of the project and work to be performed and an estimate of the cost will be e-mailed to you.
• STEP 9: Sign and fax back the Agreement. To initiate a project, you will need to make a 50 percent deposit of half of the base rate for the level of service that you choose and fax back the signed Agreement that outlines the scope of the project and initial estimated charges.

What Happens Next

• Once we have received your signed agreement and all of the necessary information needed, we can begin your project. You can expect your initial drawing package for a typical kitchen via e-mail within three business days. We will give you an estimate for larger projects with multiple rooms, units or that require color renderings. If you are on a tight deadline and need it sooner, please contact us to see if that is possible.
• When the drawings and any other documents that we are producing for you have been completed, we will send them to you via e-mail in an zipped PDF file unless we have made alternate arrangements.
• You will be billed for the work completed up to this point. Invoices are sent on the first and fifteenth of the month via e-mail for the work to date that has been sent to you during the two-week period preceding the billing date.
• After reviewing the project and making any changes or adjustments to the plans, you will submit a change order. It has been my experience that projects are rarely, if ever, completely finished after the first go-round.

Are we done yet?

• We consider our contribution to your project complete when you decide that you no longer need our assistance with the design and/or drafting part of the project. You will be billed for the work completed up to this point. If needed, please call for a free consultation to discuss any design issues or review the project at a later date as we know that it may be several weeks or months from the time your cabinetry is ordered until it is installed. You will only be charged if we will need to make a change to the drawings and specifications.

• Please let us know how things turn out! We welcome your comments and suggestions as we are always seeking to improve our services. We especially want to share your success and, with your permission, would like to post digital photos of your completed projects to our website.